MATONGO FURNITURE MART (“we”, “us”, or “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website and services (collectively, the “Platform”).
- Information We Collect
1.1 Information You Provide
We collect information you directly provide when you:
- Create an account (name, email, password, phone number)
- Make a purchase (billing/shipping address, payment details)
- List products (for vendors: business details, product data)
- Contact support or leave reviews
1.2 Information Collected Automatically
We automatically collect certain data when you use the Platform:
- IP address and device information
- Browser type and version
- Access times and pages viewed
- Referral source (if applicable)
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and track usage.
- How We Use Your Information
We use your information to:
- Provide and maintain the Platform
- Process orders and transactions
- Enable communication between customers and vendors
- Offer customer support
- Send administrative messages and promotional content (if opted in)
- Improve our services and user experience
- Detect and prevent fraud and abuse
- How We Share Your Information
We may share your information with:
- Vendors: For order fulfillment and customer service
- Third-Party Service Providers: Such as payment processors, hosting services, analytics providers, and delivery partners
- Legal Authorities: If required by law or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal data to third parties.
- Data Security
We implement industry-standard security measures (e.g., encryption, secure servers) to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
- Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent (where applicable)
- Lodge a complaint with a data protection authority
You can access or update your information by logging into your account or contacting us at support@furnituremart.com.
- Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Children’s Privacy
Our Platform is not intended for children under 13. We do not knowingly collect personal data from children.
- Third-Party Links
Our Platform may contain links to external websites or services not operated by us. We are not responsible for the content or privacy practices of these third-party sites.
- International Users
By using our Platform, you consent to the transfer and processing of your information in the country where our servers are located, which may differ from your country of residence.
- Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or on the Platform. Continued use after changes indicates your agreement.
- Contact Us
For questions or privacy-related concerns:
📧 support@furnituremart.com
📞 +256 708770953