Term & Conditions

Welcome to MATONGO FURNITURE MART


These Terms of Service (“Terms”) govern your use of the [https://furnituremart.ug/] platform, website, and related services (collectively, the “Platform”).

Here is a Customer Terms of Service for our multi-vendor furniture marketplace. This document outlines the rules, rights, and responsibilities of customers when using our platform.

By creating an account, browsing, or purchasing from the Platform, you agree to these Terms.

  1. Eligibility and Account Creation
  • You must be at least 18 years old or of legal age in your jurisdiction to use the Platform.
  • You agree to provide accurate and complete account information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  1. Platform Use
  • You may browse, purchase, and review furniture and décor listed by third-party vendors.
  • You agree not to misuse the Platform for illegal purposes or violate the rights of others.
  1. Orders and Payments
  • Prices are set by individual vendors and may include applicable taxes and shipping fees.
  • All purchases must be paid for using the accepted payment methods on the Platform.
  • Orders are not considered confirmed until you receive a confirmation email.
  1. Shipping and Delivery
  • Shipping timelines and methods are determined by individual vendors and shown at checkout.
  • The Platform is not responsible for delays, damages, or failures by third-party couriers or vendors.
  1. Returns and Refunds
  • Return eligibility depends on the vendor’s stated return policy.
  • You may request a return or refund through the Platform’s support system within the vendor’s return window.
  • Custom, made-to-order, or clearance items may not be eligible for return unless defective or damaged.
  1. Product Accuracy and Vendor Responsibility
  • Vendors are responsible for the accuracy of product listings and availability.
  • We do not guarantee the quality or legality of items sold by vendors, though we take complaints seriously.

 

  1. Reviews and User Content
  • You may leave reviews based on your direct experience.
  • Reviews must be truthful and respectful; false, defamatory, or spam content may be removed.
  1. Prohibited Conduct

You agree not to:

  • Harass vendors, customers, or platform staff.
  • Attempt to defraud or manipulate orders, payments, or reviews.
  • Upload malware or attempt unauthorized access to Platform systems.
  1. Intellectual Property

All content on the Platform is protected by intellectual property laws. You may not copy, use, or redistribute any content without permission.

  1. Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided “as is” without warranties.
  • We are not liable for direct or indirect damages resulting from the use or inability to use the Platform, including loss of data, revenue, or goods.
  1. Account Suspension or Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraud or abuse
  • Cause harm to vendors, the Platform, or other users
  1. Dispute Resolution

Disputes will first be handled by our internal support team. If unresolved, they may be subject to arbitration under the laws of UGANDA.

  1. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification. Continued use constitutes acceptance of the new Terms.

  1. Contact Us

For support or questions, contact:
📧 support@furnituremart.com
📞 +256 708770953

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