Policy

  1. Introduction

This Company Policy outlines the operational, legal, and ethical framework governing the use of our multi-vendor furniture marketplace platform (“MATONGO FURNITURE MART”: https://furnituremart.ug/). It is designed to ensure a fair, safe, and high-quality experience for all participants—vendors, buyers, and our internal team.

  1. Vendor Policy

2.1 Vendor Eligibility

  • All vendors must be legally registered businesses with valid documentation.
  • Vendors must comply with local laws and tax regulations in the jurisdictions they operate.

2.2 Product Listings

  • All furniture items must be accurately described, with real photos, dimensions, materials, and pricing.
  • Prohibited items include: counterfeit goods, illegal products, or items that do not meet safety standards.

2.3 Quality Assurance

  • Vendors are responsible for ensuring that all listed products are in new or clearly described condition (e.g., refurbished, antique).
  • Frequent complaints about quality may result in review, suspension, or removal from the platform.

2.4 Order Fulfillment

  • Vendors must fulfill orders within the time frame stated on their product listing.
  • Tracking information must be provided when shipping is applicable.

2.5 Returns & Refunds

  • Vendors must honor the marketplace-wide return policy, unless specified otherwise and clearly stated.
  • Disputes will be mediated by the platform in accordance with the Dispute Resolution Policy.

2.6 Commissions and Fees

  • Vendors agree to the platform’s commission structure and any applicable transaction fees.
  • Fees are subject to change with a 30-day prior written notice.
  1. Customer Policy

3.1 Fair Use

  • Customers must provide accurate shipping details and make timely payments.
  • Abuse of return policies or harassment of vendors may result in account suspension.

3.2 Reviews

  • Reviews must be honest, based on personal experience, and not defamatory or false.

 

 

  1. Marketplace Conduct

4.1 Communication

  • All communication must be professional. Harassment, threats, or offensive language is prohibited.

4.2 Privacy

  • Users must respect the privacy of others. Unauthorized sharing of personal data is strictly forbidden.

4.3 Intellectual Property

  • All content (product descriptions, images, branding) must be original or used with proper authorization.
  1. Dispute Resolution
  • All disputes (vendor-customer or vendor-platform) will first be mediated internally.
  • If a resolution cannot be reached, legal arbitration under [Jurisdiction] law may be pursued.
  1. Account Suspension and Termination

We reserve the right to suspend or terminate any account that violates this policy, including:

  • Repeated customer complaints
  • Fraudulent activity
  • Violation of legal obligations
  1. Data Security and Confidentiality

We employ industry-standard security to protect user data. Vendors and customers are expected to also uphold secure practices (e.g., using strong passwords, not sharing login details).

  1. Amendments

This policy may be updated periodically. Vendors and customers will be notified of major changes.

  1. Contact Information

If you have any questions about this policy, please contact us at:
📧 support@furnituremart.com
📞 +256708770953

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