Frequently Asked Questions
General
Who we are
Matongo Furniture Mart is an online multi-vendor marketplace where customers can browse, compare, and purchase furniture from a variety of independent sellers in one convenient platform.
Who are the sellers on the marketplace?
Our sellers include verified furniture manufacturers, artisans, wholesalers, and retailers. Each vendor manages their own store, listings, pricing, and fulfillment..
How do I create an account?
Click the Sign Up button at the top-right corner of the homepage. You can register as a Customer or a Vendor, depending on your needs.
Shopping & Orders
How do I place an order?
Browse or search for items.
Add your desired products to the cart.
Proceed to checkout and enter your shipping and payment details.
Confirm your order and receive a confirmation email.
Can I buy from multiple vendors in one order?
Yes! You can add items from different vendors to your cart. Each vendor will process and ship their products separately.
can I track my order?
Yes , Go to My Orders in your account dashboard. Tracking information is available once the vendor ships the item.
Shipping & Delivery
What are the shipping options?
Shipping methods and timelines vary by vendor. You can view shipping options and costs on the product page or during checkout.
Do you offer international shipping?
Some vendors may offer international shipping. This will be clearly stated on the product page.
What if my order arrives damaged or is incorrect?
Contact the vendor directly through your account dashboard or reach out to our support team. We’ll help resolve the issue promptly.
How Can I Return a Product?
Return policies vary by vendor. Please check the Returns & Refunds section on the product page. Refunds are typically processed within 5–10 business days after approval.
For Vendors
How do I become a vendor?
Click Sell With Us and complete the vendor registration form. Once approved, you can list products, manage orders, and grow your business. or register directly as a vendor
Are there any fees for vendors?
We charge a small commission per sale. Full details are provided during vendor onboarding.
Can I manage my own shipping and policies?
Yes. Vendors are responsible for their product listings, shipping methods, pricing, and store policies.
How Can I Return a Product?
Return policies vary by vendor. Please check the Returns & Refunds section on the product page. Refunds are typically processed within 5–10 business days after approval.
Account & Security
How do I reset my password?
Click Forgot Password on the login page. enter your correct email address then Follow the instructions sent to your registered email.
Is my personal information safe?
Yes. We use industry-standard encryption and do not share your data with third parties without consent. See our [Privacy Policy] for more details.
Can I manage my own shipping and policies?
Yes. Vendors are responsible for their product listings, shipping methods, pricing, and store policies.
How Can I Return a Product?
Return policies vary by vendor. Please check the Returns & Refunds section on the product page. Refunds are typically processed within 5–10 business days after approval.